How do I submit a support request via the Energy Manager app?

Modified on Thu, 27 Feb at 2:28 PM

The easiest way to submit a support request is via the PANTABOX Energy Manager app. This gives us direct information about your energy manager and allows us to carry out remote maintenance if necessary.


To do this, go to the main menu and click on Support request.



You can briefly describe your problem and attach a screenshot.

Please make sure you enter your e-mail address correctly, otherwise we will not be able to contact you.



If you allow remote access by ticking the green box, in most cases we can analyze and resolve the problem very quickly.

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